We accept exchanges for another size within 15 days of the date of receipt provided that it is has not been worn outside and let it be in its original condition.
A $25 fee appliest* for the return transport of items if it is not possible for you to go to our workshop in St-Eustache.
If you are not sure if the size is suitable for your dog, email us pictures at the following address: firstname.lastname@example.org and it will be our pleasure to help you.In the event that we do not have a matching coat in another size or color you require, we will issue a credit note.
No refund is possible, except in the following situations:
- When exchanging size. We will refund the price difference between the two sizes if your dog needs a size smaller than you ordered. It is possible to apply the refund amount to pay the exchange fee.
*Only for Quebec and Ontario customers. For out-of-province or international customers, contact us to establish the most advantageous option available.