Return policy

We accept exchanges for another size within 15 days of the date of receipt provided that it is has not been worn outside and let it be in its original condition.

From $25 fee appliest* for the return transport of items if it is not possible for you to go to our workshop in Sainte-Marthe-Sur-Le-Lac.

If you are not sure if the size is suitable for your dog, email us pictures at the following address: contact@zepooch.com and it will be our pleasure to help you.

In the event that we do not have a matching coat in another size or color you require, we will issue a credit note.

No refund is possible, except in the following situations:

  • When exchanging size. We will refund the price difference between the two sizes if your dog needs a size smaller than you ordered. It is possible to apply the refund amount to pay the exchange fee.
  • When we determine that our models are not suitable for your dog. $20 fee apply for the restocking of the item and you will be responsible for returning the item to us at your expense.  

*Only for Quebec and Ontario customers. For out-of-province or international customers, contact us to establish the most advantageous option available.