We will agree to exchange an item within 15 days of the date of receipt provided that it is has not been worn outside and let it be in its original condition.
Of the $25 fee applies* for the return transport of items if it is not possible for you to go to our workshop in Saint-Eustache.
To exchange an item, please send an email to firstname.lastname@example.org with the following information:
- Order number
- Its measurements as specified in the size chart
- Photos of your dog with the coat received if possible
In the event that we do not have a matching coat in another size or color that you desire, we will provide a credit note.
No refunds are possible, except in the following situations:
- When swapping size. We will refund the price difference between the two sizes if it turns out that your dog requires a smaller size than the one you ordered. It is possible to apply the refund amount to pay for the exchange fee.
*Only for customers in Quebec and Ontario. For customers in other provinces or internationally, contact us to establish the most advantageous option available.