Our coats are not suitable for all breeds

Breeds of the type, with shorter legs, strong chest, very short neck such as French Bulldog, Dachshund, Shitzhu, etc. do not have proportions that suit our coats.  

We advise waiting at least 10 months for large breeds

I know… it “sucks” but it’s less than having a coat that will not stay in place.

Sleeve length

Measure from the top of the foot across the withers to the top of the other foot Divide the measurement obtained by 2.

Chest size

Measure the circumference of the chest at its fullest part. Place the tape close to the body without taking into account the length of the hair. Do not tighten but do not leave any looseness either. Important: Choose a size that is at least 4 cm larger than the measurement obtained

back length

Measure from base of tail raised going up to the withers (aligned with the back of the front leg) Important: This measurement should not change depending on the position of your dog’s head.

SIZE CHART - Z'ARCTIC
(CM)

Size	Sleeve (S)	Sleeve (F)	Chest	Back
0	ND	ND	ND	ND
1	38	34.5	48	30
2	44	39.5	56	35
3	51	46.5	64	40
4	56	51.5	74	45
5	62	55.5	80	50
6	68	62.5	90	55
7	76	69	98	60

This model is worn in two sleeve lengths: (S) tandards And (F)olded

STEP 1 - Mark the sleeve length.   The sleeves of this model can be worn in two lengths: (S)tandard or (F)olded. Choose the size with a sleeve length closest to that of your dog. Generally doodles wear the sleeves (F)olded if they have more “Golden” genetics. Poodles (or doodle plus “poodle”), on the other hand, generally wear the (S)tandard sleeve.  Keep in mind that the thickness of your dog's coat will impact how high the sleeves sit but should not determine the size. 

STEP 2 - Check the chest. Check if the chart's chest size chosen in step 1 is at least 4 cm larger than your dog's chest measurement for ease. Note that the chart measurement represents the coat measurement. 

If it's not the case, locate the larger size whose chest is at least 4 cm larger than your dog's chest measurement for ease. Now compare the sleeve length (S) or (R) with the sleeve measurement you measured. The difference represents how much the sleeves will be too short or too long.

STEP 3 - Confirm the size with the back.   Measuring the back is often difficult to take and can sometimes be misleading. This should not change depending on the position of your dog's head. A good point of reference for the position of the withers is that it aligns with back of the front paw. 

A good way to validate is to take the measurement of the back of the chart on your dog from the raised tail. If you arrive more or less in line with the back of the front leg or a little higher, that's a good indicator that the size is right. 

Note: If after these steps you are not able to identify a size, it is possible that your dog has proportions that do not fit our current models. Particularly if you have a dog that does not have a size suitable for our models. See step 1a

To help you, as a general rule (there are always exceptions), a doodle or poodle:

38-43lbs will probably be a Z'Arctic - size 4
43-49lbs will probably be a Z'Arctic - size 5
50-55lbs will not wear the Z'Arctic - size 5 but probably more a size 6
of 60-65lbs will be in size 6 and 7 for the Z'Arctic
of 65-75lbs will be between size 7 and 8 for the Z'Arctic

We accept to exchange a coat for another size or model if the one you ordered does not fit.

Some conditions apply.

• Please contact us by email within 15 days from date of receipt of your order.
• The coat must not have been worn outside And must be in its original condition (clean and free of hair otherwise)

EXCHANGE AND/OR
IF YOU ARE NOT SURE THAT THE SIZE RECEIVED IS CORRECT

STEP 1 - SEND AN EMAIL
(Even if exchanged at the workshop)

Send an email to echanges@zepooch.com with the following information:

• Order number
• Breed of your dog
• Its measurements as specified in the size chart
• His weight
• Photos of your dog wearing the coat received if possible

When we receive your information, we will contact you to see the best solution for your dog. During peak season, please allow 1-3 days for a response.

2ND STEP - EXCHANGE

BY MAIL : transport costs of $25+tx* are applicable (outbound $12.50/return $12.50).
AT OUR WORKSHOP: No charge. (SEE STEP 1).

NO REFUNDS

PRICE DIFFERENCE: In the event of a price difference between the two products exchanged, it will be payable or credited in total depending on the case.

In the event that we do not have a matching coat in another size or color that you desire, we will provide a credit note.

*Only for customers in Quebec and Ontario. Other provinces, we will evaluate the most advantageous option for you.