We accept to exchange a coat for another size or model if the one you ordered does not fit.
Some conditions apply.
- Please contact us by email within 15 days from date of receipt of your order.
- The coat must not have been worn outside And must be in its original condition (clean and free of hair otherwise)
IF YOU ARE NOT SURE THAT THE SIZE RECEIVED IS CORRECT
STEP 1 - SEND AN EMAIL
(Even if exchanged at the workshop)
Send an email to email@example.com with the following information:
- Order number
- Breed of your dog
- Its measurements as specified in the size chart
- His weight
- Photos of your dog wearing the coat received if possible
When we receive your information, we will contact you to see the best solution for your dog. During peak season, please allow 1-3 days for a response.
2ND STEP - EXCHANGE
BY MAIL : transport costs of $25+tx* are applicable (outbound $12.50/return $12.50).
AT OUR WORKSHOP: No charge. (SEE STEP 1).
PRICE DIFFERENCE: In the event of a price difference between the two products exchanged, it will be payable or credited in total depending on the case.
In the event that we do not have a matching coat in another size or color that you desire, we will provide a credit note.
*Only for customers in Quebec and Ontario. Other provinces, we will evaluate the most advantageous option for you.