Chart - If wrong size

NO REFUNDS

We agree to exchange a coat for another size or model if the one you ordered does not fit.

Some conditions apply.

  • Please contact us within 15 days of date of receipt of your order.
  • The coat must not have been worn outside and must be in original condition (clean and free of hair otherwise)

EXCHANGE AND/OR
IF YOU ARE NOT SURE THAT THE SIZE RECEIVED IS CORRECT

STEP 1 – SEND AN EMAIL

Send an email to echanges@zepooch.com with the following information:

  • Order number
  • Breed of your dog
  • Its measurements as specified in the size chart
  • His weight
  • Photos of your dog with the coat received if possible

When we receive your information, we will contact you to see the best solution for your dog. During peak season, please allow 1-3 days for a response.

STEP 2 - EXCHANGE

BY MAIL: shipping costs of $25+tax* are applicable (outbound $12.50/return $12.50).

PRICE DIFFERENCE: In the event of a price difference between the two products exchanged, it will be payable or credited in total depending on the case.

In the event that we do not have a matching coat in another size or color that you desire, we will provide a credit note.

*Only for customers in Quebec and Ontario. Other provinces, we will evaluate the most advantageous option for you.